Support

Absolutely! Our customer service team is on site from 8:30am – 5pm, Monday to Thursday and 8:30am – 1pm on Fridays. If you’re bringing large items to us, like a family tent, please give us a call before hand so we can make sure someone is available to assess the item.

In most cases, this isn’t possible. However, it may be an option for smaller repairs like basic stitching, main zip sliders or small areas of taping.

Once your item arrives, we will carry out an initial assessment and then contact you. If at that stage you still wish to go ahead, payment can be made via a card over the phone or by bank transfer.

You can book a repair via the order form on our website. Once completed, you will receive a confirmation email and a reference number for your item. You can use whatever service you wish to send your item to us. Please add your reference number to the outside of the parcel.

Most items go through an initial assessment, after which we will call you to discuss the repair. This can take up to a few days after arrival. If you haven't heard from us after a few days, please give us a call to check it has arrived.

Yes, we stand by our repairs and offer a 6 months warranty on all aspects of our repairs.