Support

Absolutely! Our customer service team is on site from 8:30am – 5pm, Monday to Thursday and 8:30am – 1pm on Fridays. If you’re bringing large items to us, like a family tent, please give us a call before hand so we can make sure someone is available to assess the item.

In most cases, this isn’t possible however, it may be an option for smaller repairs like basic stitching, main zip sliders or small areas of tape .

Once your item arrives, we will carry out an initial assessment and then contact you. If at that stage you still wish to go ahead, payment can be made via a card over the phone or by bank transfer.

You can book a repair via the order form on our website. Once completed, you will receive a confirmation email and a reference number for your item. You can use whatever service you wish to send your item to us. Please add your reference number to the outside of the parcel.

Typically, we will call you to discuss the repair. If for whatever reason we aren’t able to get through, we will send an automated email asking for you to contact us. Please note that during busy periods, it can take 3-5 days to make the initial assessment and contact you.

Yes, we stand by our repairs and offer a 6 months warranty on all aspects of our repairs.